Agile Chuck Wagon

Eight Dimensions of Product Quality

June 11, 2019 Season 7 Episode 14
Agile Chuck Wagon
Eight Dimensions of Product Quality
Chapters
Agile Chuck Wagon
Eight Dimensions of Product Quality
Jun 11, 2019 Season 7 Episode 14
Chuck Durfee
Chuck describes the eight dimensions of product quality
Show Notes

Today, Chuck talks about David Garman's eight dimensions of product quality: performance, features, reliability, conformance, durability, serviceability, aesthetics, and perceived quality. These categories are well-known in the TQM community, and they help people think about how to measure quality.